Should you receive an incorrect or faulty item, please kindy inform our Nattome Customer Services with all information ASAP, so that we can authorise your return.We will send out your correct item as soon as we receive the incorrect item.
Incorrect or faulty items are eligible for return for up to 1 month from the date you received your parcel.
When returning your incorrect or faulty item(s), if you send us a copy of your return postage receipt , we will be happy to refund this whilst processing your orders. Please send your item(s) using J&T / Poslaju for delivery service , or an equivalent service for international returns as we can only refund up to this amount.
Please note that your receipt is your proof of postage to keep safe, so you can claim with postal provider should anything happen to the parcel on its way to us , and as such we do not recommend putting the receipt in the parcel.
We will only pay return postage fees for the weight of the incorrect or faulty item(s) that you are sending back. If you choose to include any additional non-faulty items in your return, postage fees for these items will not be refunded.