RETURNS POLICY
Should you receive an incorrect or faulty item , please kindy inform our Nattome Customer Services with all information ASAP, so that we can authorise your return.We will send out your correct item as soon as we receive the incorrect item.
Incorrect or faulty items are eligible for return for up to 1 month from the date you received your parcel.
When returning your incorrect or faulty item(s), if you send us a copy of your return postage receipt , we will be happy to refund this whilst processing your orders. Please send your item(s) using J&T / Poslaju for delivery service , or an equivalent service for international returns as we can only refund up to this amount.
Please note that your receipt is your proof of postage to keep safe, so you can claim with postal provider should anything happen to the parcel on its way to us , and as such we do not recommend putting the receipt in the parcel.
We will only pay return postage fees for the weight of the incorrect or faulty item(s) that you are sending back. If you choose to include any additional non-faulty items in your return, postage fees for these items will not be refunded.
100% natural food, not medicine. There will be no side effects.
No problem, you can also take our Nattōme⭐ because Nattōme is not a drug, it has no medicinal ingredients at all. Long-term use can also enhance your gastrointestinal immunity and greatly reduce the chance of gastric recurrence 👍🏻 Always consult your physician before taking and medication or supplements.
It depends on the severity of the individual’s gastrointestinal problems, some people might require three and above! 😉
A course of treatment is about one month and two boxes are needed. As long as you have Nattōme for a month, you will definitely feel that your gastrointestinal problems improved. So you may want to continue drinking Nattōme to regulate and maintain your gastrointestinal health✌Long-term consumption is beneficial, it will help regulate the intestines and stomach, greatly reducing the chance of gastric recurrence!
Don't worry, Nattōme is not a dairy product and does not contain milk powder. It also contains GOS. Studies have shown that GOS can also help improve lactose intolerance.
Don't worry! We comply with Malaysia's HACCP and GMP certification standards, which is absolutely reassuring in terms of food safety. All products are actually tested and inspected to ensure that the products meet the food hygiene standards at all times and to protect the rights and interests of consumers. In addition, there are Mesti, KKM and BIONEXUS product certification.
People who don’t have stomach problems can also treat Nattome⭐ as a meal replacement. Long-term use consumption can also enhance your gastrointestinal immunity, greatly reduce the chance of recurrence of stomach problems and reduce the risk of stomach problems.
For Nattome Repair and Relief, As long as you feel uncomfortable, you can tear it up and drink it immediately. It’s very convenient without brewing. If you have a serious stomach problem, you can take 4 sachets a day, each before breakfast. Before lunch, before dinner, before going to bed, or adjust according to your situation.
Although a packet of Nattome has 2 billion active probiotics, probiotics are not its main ingredient. The trump card ingredient is returned to Gastro-AD fermented soybeans. The biggest benefit is to relieve gastric problems such as: heartburn, acid reflux, nausea and vomiting, bloating and so on.
If you drink other health care products or take medicine, you can have a packet of nattome after 30 minutes.
Please allow 1-3 business days for your order to be processed prior to shipping. Once your order is shipped, it should arrive within the 3 to 5 business days for Penisular Malaysia and 10 to 14 days for East Malaysia